Evermore is shipped frozen, which is an intrinsically difficult process. We work with a third party fulfillment company that specializes in perishable products. In order to make sure that your food has the best odds of arriving to you nice and cold, we must follow a shipping protocol based on transit time to your address from the shipping facility.
With a few exceptions you will either be in a 1, 2 or 3 day transit zone. If you order before 10am EST Tuesday, you should have your food by Friday no matter where you live. We ship throughout the week based on your specific transit time. The cutoff for 2-day shipments is 10 am Wednesday; 1 day shipments, Thursday.
If your order comes in past the cutoff for same week shipment, it will be processed the following week with Monday shipping being prioritized for orders with a 3-day transit time.
SHIPPING SCHEDULE
3-Day Ground: Ship Monday and Tuesday. Delivery Thursday-Friday.
2-Day Ground: Ship Monday-Wednesday. Delivery Wednesday-Friday.
1-Day Ground: Ship Monday-Thursday. Delivery Tuesday-Friday.
Please contact us if you aren't sure of your shipping time, or if you need us to try to push an order out after the shipping time for your area. Same day shipping ends at 10am local time.
transit time map
The map provides general rules, but there are exceptions for certain addresses. Please contact us if you have any questions about your transit time.
what to expect when receiving your order
We do everything we can to get your food to you frozen, even factoring in the occasional delay. That said, should your food arrive to you thawed but cold, it is safe to feed or refreeze (cold meaning 40F or cooler). If it is warmer than what you would expect to find in your fridge, please contact us ASAP.
All food is shipped in boxes with insulated liners that are made with biodegradable 100% post-consumer cotton and can be thrown away in the trash. They will also be packed with dry ice, so please be cautious when opening. The dry ice can be left in the bags inside of the box to sublimate in a safe place away from pets or children. Avoid placing the box on glass surfaces, as drastic temperature changes can cause it to crack. Once the dry ice is gone, you can continue to recycle the box as normal. We also include instructions on how to handle and dispose of the dry ice in each box. Since dry ice sublimates, it is possible that it will be gone by the time your package arrives, this is not a problem as long as your food is an appropriate temperature.
DELIVERY
The bulk of our customer service seems to be managing courier-related issues. We have no way of knowing about any problems that your order has in transit unless we are alerted. Please pay attention to your tracking information and reach out to us should you have any problem receiving your food in a timely fashion. If you have security gate or lobby that requires a code for couriers please leave this information either in the notes section or on the company line when you are ordering. If your designated courier is UPS or FedEx, we highly recommend the UPS MyChoice and the FedEx app. These will make you life much easier for all deliveries.
We have zero control over many of the factors that cause delays and always encourage our subscribers and regular customers to have an extra week's worth of food on hand. In the event of inclement weather or natural disaster, our shipping partners may hold your order until conditions improve. The decision to do this is based on direct communication with the courier companies. Even if your area is not directly impacted, your order may be held due to conditions along the route. Thank you for your patience when these situations arise.
CANCELLAtions and REFunds
If you place an order and need to cancel it before the shipment has gone out, we are happy to accommodate you. Once we have shipped the product to you, however, we cannot offer a refund. Please make sure support@evermorepetfood.com is marked as safe sender in your e-mail program so you don't lose any important communications to your junk mail folder. In the event your food arrives to in a compromised state (e.g., warm food, punctured packaging, etc.), please let us know as soon as possible.